Privacy Policy

Introduction

At zoya7, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains in clear, direct terms how we collect, process, store, and protect the personal information you provide when you use the zoya7 platform, including our online casino games, cricket betting markets, slots, and all associated services available at zoya7.ws.

By accessing or using any part of zoya7.ws, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of the platform immediately. This policy applies to all users, including registered players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other region across Bangladesh. Players must be 21 years or older to register and use this platform.

Information We Collect

When you register, deposit funds, place bets, or otherwise interact with the zoya7 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and national identification details required for account verification.
• Contact information: email address, phone number, and residential address.
• Financial information: transaction history, deposit and withdrawal records, and payment method details (e.g., bKash wallet numbers, Nagad account references) — note that complete payment credentials are never stored on our servers.
• Technical information: IP address, browser type, device identifiers, operating system, and session data collected automatically when you use the platform.
• Behavioural information: gameplay history, betting patterns, preferred game categories (such as cricket betting, slots, or live casino), bonus usage, and session duration.

We also collect information you provide directly when you contact our support team, submit account recovery requests, or respond to surveys and promotional communications from zoya7.

How We Use Your Information

zoya7 uses the personal information we collect for clearly defined, lawful purposes. We do not process your data in ways that are incompatible with the reasons for which it was originally collected. Specifically, your information is used to:

• Create, verify, and maintain your zoya7 account, including age verification to confirm that you are 21 years of age or older.
• Process deposits and withdrawals through supported payment channels, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank.
• Deliver personalised game recommendations, cricket betting odds updates, promotional bonus offers, and platform notifications relevant to your activity.
• Monitor and investigate suspicious activity, prevent fraud, detect and respond to security incidents, and comply with responsible gaming obligations.
• Improve the zoya7 platform through aggregated, anonymised analytics — understanding which game categories (slots, fishing games, live casino) perform best and how users navigate the site.
• Respond to customer support requests, resolve account disputes, and communicate important account-related updates.

Data Sharing and Disclosure

zoya7 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your information is not a commodity on this platform.

We may, however, share limited and necessary data with the following categories of trusted partners, strictly for the purposes described:

• Payment processors and financial partners (bKash, Nagad, Rocket, Upay, and affiliated Bangladeshi banks) — solely to authenticate and complete financial transactions on your behalf.
• Technology and platform service providers (hosting, fraud detection, analytics) who are contractually bound to process your data only on our instructions and to the same privacy standard we maintain.
• Regulatory or law enforcement authorities, where disclosure is required by applicable law, court order, or to prevent serious harm — in which case we will disclose only the minimum information required.

Payment Data and Financial Information

All financial transactions on zoya7 — whether you are depositing in BDT via bKash or Nagad, or making transfers through Bangladeshi banks — are routed through encrypted, secure payment channels. Complete card numbers, mobile banking PINs, and full banking credentials are never stored on zoya7 servers. We retain only truncated identifiers and transaction reference numbers sufficient to support dispute resolution and account history.

zoya7 employs tokenisation and other technical safeguards to ensure that even in the unlikely event of a security breach, your financial credentials remain protected. We regularly audit our payment infrastructure to confirm it meets or exceeds industry best practices for financial data security.

Cookies and Tracking Technologies

zoya7 uses cookies and similar tracking technologies to operate the platform, remember your session preferences, maintain login states, and analyse overall platform performance. Cookies are small text files stored on your device; they do not contain executable code or viruses. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

You may configure your browser to reject cookies or alert you when cookies are being sent. Please note that disabling cookies may impair certain features of the zoya7 platform, including the ability to stay logged in or access personalised content. We do not use cookies to build advertising profiles or share tracking data with third-party marketing networks.

Data Retention

zoya7 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law and regulatory obligations. Account information is typically retained for the duration of your active account and for a defined period thereafter, to allow for dispute resolution, regulatory compliance, and audit requirements.

When your data is no longer required, we securely delete or anonymise it so it can no longer be attributed to you. If you request the closure of your zoya7 account, we will process that request in accordance with applicable data retention obligations, retaining only what is legally required and securely destroying the remainder.

Your Rights

As a user of zoya7, you have specific rights regarding your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right of erasure: subject to applicable legal obligations, you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may ask us to suspend the processing of your data in certain circumstances, for example while we verify an inaccuracy claim.
• Right to withdraw consent: where our processing of your data relies on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing undertaken prior to withdrawal.

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request promptly and aim to fulfil it within a reasonable timeframe.

Security of Your Data

zoya7 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, multi-factor authentication options for user accounts, regular security audits and vulnerability assessments, and strict internal access controls limiting data access to authorised personnel only.

While no digital platform can guarantee absolute security against all possible threats, zoya7 is committed to maintaining a level of protection that is appropriate to the risk. We will notify affected users without undue delay in the event of a confirmed personal data breach that is likely to result in a high risk to your rights and freedoms.

Children's Privacy

zoya7 is strictly an adult platform. We do not knowingly collect personal data from, or provide services to, any individual under the age of 21. The minimum age requirement of 21+ is enforced at account registration through our identity verification process. If we discover that we have inadvertently collected personal data from a user under 21, we will promptly delete that data and close the associated account.

Parents or guardians who believe that a minor may have registered on zoya7 are urged to contact our support team immediately at [email protected]. We take underage access extremely seriously and will act promptly on any such report.

Third-Party Links

The zoya7 platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) or payment partners. While we take care to work with reputable partners, zoya7 is not responsible for the privacy practices of external third parties. This Privacy Policy applies solely to information collected and processed by zoya7. We encourage you to review the privacy notices of any third-party services you interact with independently.

Changes to This Privacy Policy

zoya7 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page. Where required, we will also notify registered users via email or in-platform notification before the changes take effect.

Your continued use of zoya7 following the posting of revised Privacy Policy terms constitutes your acceptance of those changes. We encourage you to review this page periodically to remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way zoya7 handles your personal data, our support team is available to assist you. We are committed to addressing your privacy concerns professionally and without unnecessary delay.

You can reach our support team by email at [email protected]. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible. All privacy-related correspondence is handled with strict confidentiality.